Points

1 point = 1 dollar

Full Time staff receive 550 points per year

Part Time staff receive 330 points per year

Not sure? Log in to your online store account to see your point balance. If you believe there is a discrepancy in the points you received please reach out to your reporting Deputy Chief of Operations.

Timelines

Order processing begins as orders are received

Returns and Exchanges

If you have any concerns with a product from your order please reach out to Dana Sloss at dana@onduty.ca right away to discuss.

Shipping

We are required to ship to your home address. PLEASE MAKE SURE TO UPDATE YOUR SHIPPING ADDRESS ON YOUR STORE PROFILE.
We ship all orders by Canada Post. Orders will be shipped “signature required”. If someone is not home to sign for the package you’ll be required to pick up your orders at the closest depot. 

If you need to have the address on your order updated at any time please reach out to Dana at dana@onduty.ca

Contacts

• Please feel free to contact Dana at dana@onduty.ca for any store navigation, order, or product questions.
• Please feel free to contact Darryl Hopcraft at dhopcraft@brucecounty.on.ca for any contract specific question