Contract Details
Points
1 point = 1 dollar
Full Time staff receive 440 points per year
Part Time staff receive 220 points per year
Not sure? Log in to your online store account to see your point balance. If you believe there is a discrepancy in the points you received please reach out to your reporting Deputy Chief of Operations.
Timelines
Order processing begins once all orders are received and the store has closed.
Orders will ship as soon as they are complete.
Returns and Exchanges
We worked hard to get everyone fitted for the 2024 season so are hoping there will be few returns. However, if there’s something you are unhappy with, YOU MUST email the Deputy Chief of Operations within 15 days of receiving your order to make arrangements for exchange or return. The tags MUST still be attached to the item. Items cannot be washed or worn. Please try the item on before taking off the tags to be sure you’re happy. NO EXCEPTIONS
Shipping
We are required to ship to your home address. PLEASE MAKE SURE TO UPDATE YOUR SHIPPING ADDRESS ON YOUR STORE PROFILE.
We ship all orders by courier. Orders will be shipped “signature required”. If someone is not home to sign for the package you’ll be required to pick up your orders at the closest depot.
Contacts
- Please feel free to contact Dana at dana@onduty.ca for any store navigation, order, or product questions.
- Please feel free to contact Darryl Hopcraft at dhopcraft@brucecounty.on.ca for any contract specific question
We are a manufacturer and distributor of apparel and equipment under our own label: Duty Apparel. Our primary market is emergency services, security, construction, mining, transportation industries, as well as hunting. We created the first load bearing MOLLE Hi-vis vest, sold internationally through dealers, distributors and e-commerce.